Q: What are your trading and payment terms?
Payment terms: T/T 30% deposit upon order confirmation, 70% balance paid against the bill of lading. L/C and O/A (40-60 days) are also available. The standard production lead time is typically 20-25 days after the deposit is received. All cargo ships from Shanghai or Nanjing port, China.
Q: How is delivery managed for international shipments?
We handle full sea freight coordination, providing real-time rate updates once your destination seaport is confirmed. If you prefer to designate your own freight forwarder, simply supply their contact details and our logistics team will coordinate delivery with them.
Q: What engineering and support services do you provide?
All inquiries are handled within 12 hours by experienced technical personnel. We support complete OEM & ODM customization, with professional design engineers producing custom warehouse layouts and loading capacity evaluations tailored directly to your facility needs.
Q: What is the step-by-step product purchasing process?
Design drawing approval → Drawing confirmation → Formal Quotation → Proforma Invoice (PI) → PI Confirmation → 30% deposit arrangement → Manufacturing → Rigorous QC inspection → Balance payment → Final Shipping.
Q: Do you enforce a minimum order quantity (MOQ)?
There is no strict MOQ limit. However, optimal container consolidation optimizes cost efficiency. We recommend an order quantity suitable for at least one 20ft container (approx. 15 tons) to maximize freight and unit economics.
Q: What warranty and tooling policies are offered?
We provide a comprehensive two-year warranty with direct replacement for broken parts. For custom designs requiring new mold profiles, upfront tooling costs are collected and subsequently refunded partially or completely based on tiered order volume targets.