Q What are your trading terms and payment options?
A 1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A (40-60 days) are also available. 2) Lead time: Normally 20-25 days after deposit received; rush orders can be delivered faster. 3) Sample policy: Samples ready in 7-15 days. 4) Shipping port: Shanghai / Nanchang China. 5) Discounts: Offered for large quantity orders.
Q How does the purchasing and ordering process work?
A The full procedure follows: Design drawing → Confirm drawing → Quotation → PI → Confirm PI → Arrange 30% deposit → Manufacture → QC inspect → Pay balance → Shipping.
Q Does Shibang have an MOQ limitation?
A No, but good quantity comes with good price. We recommend the order quantity for regular products of Shibang to fit at least one 20ft. container, which is about 15 tons.
Q How do you handle delivery and freight?
A 1) Sea freight: We will update sea freight rates once your destination sea port is provided. 2) Designated forwarder: Please share the contact details of your forwarder and we will arrange the delivery accordingly. Accepted Delivery Terms include FOB, CFR, CIF, EXW, FAS, CIP, FCA, CPT, DEQ, DDP, DDU, Express Delivery, DAF, DES.
Q How do you guarantee product quality and warranty?
A We always provide a pre-production sample before mass production and conduct final inspection before shipment. We provide a two-year warranty where broken parts will be replaced and sent directly to you.
Q Why choose Shanghai Shibang over other suppliers?
A With over 25 years of design and development experience, an expert engineering team, and factory-direct competitive pricing, we customize racking systems (OEM & ODM) based on customer requirements with replies within 12 hours.