Q
Are you a factory or a trading company?
A
We are a professional manufacturer with our own factory. This ensures you get the best price, stringent quality control, and direct support for customization.
Q
What material are the racks made of, and what are the load capacities?
A
They are constructed from high-quality mild steel (Q235) for superior strength and durability. We offer three capacity grades: Light Duty (100-300kg), Medium Duty (400-800kg), and Heavy Duty (1000-1700kg).
Q
Can you customize the size and design?
A
Yes, customization is a key service we provide. We can design the optimal solution based on your specific tire types, storage space, and operational needs, even if you don't have ready-made drawings.
Q
What is your production lead time and how are products packed for shipment?
A
Our standard lead time is 3-4 weeks after order confirmation and deposit. All items are securely packed with plastic banding and/or stretch film to guarantee safe delivery. We provide regular production updates with photos.
Q
What is your quality guarantee? What if there is a problem?
A
We fully guarantee our product quality. We take complete responsibility for any manufacturing defects and will resolve the issue promptly, either by issuing a refund or shipping replacement products.
Q
What goods are these racks suitable for?
A
They are highly versatile. While primarily designed for all types of tires (TBR, PCR, LTR, etc.), they are equally effective for storing palletized goods, industrial drums, and other bulky items.