QWhat are your trading terms?
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A are also available.
2) Lead time: Normally in 20-25 days after deposit received.
3) Sample policy: Samples are always available for each model and can be ready in 7-15 days once payment is received.
4) Shipping port: Shanghai / Nanjing, China.
5) Discounts: We offer competitive discounts for large quantities.
QHow can I deliver my goods?
1) Sea freight: We will update sea freight rates once we know your destination seaport.
2) Designated freight forwarder: You can provide the contact details of your shipping agent, and we will arrange the delivery accordingly.
QWhat services do you provide?
1) Your inquiries regarding our products or pricing will be replied to within 12 hours.
2) Well-trained and experienced staff to address all inquiries in fluent English.
3) Comprehensive OEM & ODM services for any customized racking systems.
4) Highly experienced professional engineers available to develop optimal solutions.
QWhat is the ordering process?
Design drawing → Confirm drawing → Quotation → Proforma Invoice (PI) → Confirm PI → Arrange 30% deposit → Manufacturing → QC inspection → Pay balance → Shipping.
QWhat are your key advantages?
1) Flexible Payment: O/A 40-60 days available.
2) Agile Lead Time: Fast delivery capability for rush orders.
3) Direct Factory Price: Competitive pricing straight from the manufacturer.
4) Comprehensive Warranty: Two-year warranty with free replacement parts sent for damaged components.
QDo you have an MOQ limitation and how are tooling fees handled?
MOQ: We do not enforce strict MOQ limits, but larger quantities yield better pricing. We recommend regular orders fit at least one 20ft container (approx. 15 tons).
Tooling Fee: If custom mold opening is required, tooling costs are charged before the initial order and will be partially or fully refunded once orders reach designated quantities.